How we work

Click here for Tutorial on how to use our Booking Engine

Congratulations for taking the first step to reach out for help to organise your event.

The way we work goes beyond just providing you with delectable food and excellent service. We are with you every step of the way to help you feel confident in knowing your event will be perfect and your guests will be raving.

• Select your menu and receive a price that fits your budget using our online event builder tool
• Select any extra items you need to help your event look great and run smoothly
• If you have any questions before booking, please don’t hesitate to call Richard on
  1300 43 53 67 (1300 HELENS)

• Request your booking and date by Submitting your menu through the online event builder tool
• We will confirm your booking via email and may give you a call to confirm the finer details
• Pay your deposit (30%) and your preferred time & date will be allocated
• Go shopping for your outfit
• Get some rest and work up an appetite
• Arrive at your event at the appointed time
• Enjoy yourself your special event with family and friends!

What happens when I submit my menu?

It simply tells us all we need to know to confirm that we are able to bring our fantastic menu to your venue for you and your guests to enjoy.

Once we confirm we have all that’s needed we will approve your menu & event and send you a confirmation booking form.

Simply complete this and you’re all booked in! AND…you can still make changes to your menu selection even after its submitted, no problem!

What happens with my confirmation booking form?

Once we have received your confirmation booking form and deposit we will allocate your preferred date and time. All you’ll need to do is invite your guests & think about what you’re going to wear.

What will happen the week of my event?

Helen’s Catering knows how important your event is. That’s why we will give you a call a couple of days before your event to check in and reassure you that everything is on track and will just be amazing.

After that time, just get yourself ready for your event, and the next time you see the team from Helen’s Catering will be when we’re serving you a refreshing beverage or delectable morsel of food from your chosen menu.

What do I need to do on the day of my event?

Good news! We don’t require you to do ANYTHING on the day of your event, except ensure we have entry to the venue, be yourself and have a good time.

Helen’s Catering will do everything from set-up, service and pack-up, leaving you to enjoy the company of family, friends or your business colleagues.

Oh and you might just want to ensure that your oven & stove top is all in working order and that your kitchen benches are clear.

What details do you require for bookings?

In order to submit an event booking request, we will need you to select your chosen menu and food items using our event builder tool, provide your venue location, guest numbers and event date.

It’s just so easy peasy!