Helen's Catering | Terms & Conditions

Fully Catered Menus – Terms & Conditions

All care is taken by our staff to minimise the risk of injury. However, it is the responsibility of the client to ensure that children are properly supervised, and all guests and visitors kept from kitchen, cooking, food, and potentially hazardous areas.
All care is taken to supply allergen-free products on request; however, we cannot fully guarantee that our product is completely allergen-free nor take responsibility for injury incurred as a result of someone consuming a product that they are allergic to.
All equipment hired is the responsibility of the client and all breakages and losses are charged at cost.
Adequate facilities are to be provided to ensure the delivery of the chosen menu to our high standards including – working oven, stove top, cleared benches, power & hot & cold running water (we are able to provide a makeshift kitchen if required including kitchen marquee, tables, oven and other equipment required to facilitate your menu).
Public risk insurance is the responsibility of the client.
An additional fee may be charged for venues with difficult access.
A parking space is to be provided with easy access to the kitchen or preparation area. Any parking fees or fines will need to be reimbursed.
A 30% non-refundable deposit of the invoice value is payable on booking your function.
Total payment due is the price per head times the total number of guests on your menu or any increase in numbers given over the phone at a later date or that attend the function – whichever is greater.
Menus are approved based on the number of guests submitted. This can be increased at any time up to the day of your event. The number of guests submitted are considered the minimum and can only be reduced if reapproved in writing.
Minor changes can be made to the food selection of approved menus within reason and can swapped or extra items added. Changes made to menus need to be submitted by email (info@helenscatering.com.au) no less than 10 days prior to your event date unless agreed to and reapproved.
An additional surcharge of 10% for Sundays and 20% for Public Holidays applies to the total invoice value and will be calculated and added to your menu prior to your final payment being processed.
Credit card fee of 1.5% applies to credit card transactions.
Final payment by credit card is automatically processed 5-7 days prior to the function date. Direct deposit, or cash payments are to be received no later than 7 prior to the function date. Payments not received 7 days prior will require a credit card for final payment.

EZY DIY Food Only Delivered – Terms & Conditions

You agree that you or another person nominated in your booking will be available to collect your order on the day and time of delivery.
Orders will be delivered to the ground floor door of houses or units or at street side for industrial or city locations.
All care is taken to supply allergen-free products on request; however, we cannot fully guarantee that our product is completely allergen-free nor take responsibility for injury incurred as a result of someone consuming a product that they are allergic to.
Public risk insurance is the responsibility of the client.
An additional fee may be charged for venues with difficult access or if there is a delay due to an incorrect address or not being able to locate the nominated person or address.
A parking space is to be provided with easy access to the kitchen. Any parking fees or fines will need to be reimbursed.
A 30% non-refundable deposit of the invoice value is payable on booking your function.
Total payment due is the price shown on the latest updated menu including any additional last-minute additions or changes including heating, delivery and merchant fees.
Menus are approved based on the food selection submitted.
Food items requiring heating can be delivered hot and ready to serve when selected on your menu for an additional 20% of the hot food items price only.
Minor changes can be made to the food selection of approved menus within reason and can swapped or extra items added. Changes made to menus need to be submitted by email (info@helenscatering.com.au) no less than 10 days prior to your event date unless agreed to and reapproved.
An additional surcharge of 10% for Sundays and 20% for Public Holidays applies to the total invoice value and will be calculated and added to your menu prior to your final payment being processed.
Credit card fee of 1.5% applies to credit card transactions.
Final payment by credit card is automatically processed 5-7 days prior to the function date. Direct deposit are to be received no later than 7 prior to the function date. Payments not received 7 days prior will require a credit card for final payment.