Home & Office Delivery Terms & Conditions

These are new COVID-19 compliant conditions that form part of our booking process They available to be agreed to when online orders are placed.

• You agree that someone will be available to collect your order on the day of delivery.
• Orders will only be delivered to the door and handed over. Alternatively, you can leave an esky with a sealable lid for us to put your order in.
• If you are self-isolating or have been confirmed with COVID-19, you must advise us of your situation by email saying ‘Coronavirus Isolation’ in the subject.
• All care is taken to supply allergen-free products on request, however, we cannot fully guarantee that our product is completely allergen-free nor take responsibility for injury incurred as a result of someone consuming a product that they are allergic to
• Public risk insurance is the responsibility of the hirer
• All payments made are non-refundable
• Total payment due is the price shown on your menu selection at the time of submitting your booking or any increase due to changes made over the phone or via email or text – whichever is greater
• Credit card cost of acceptance of 1.5% applies to credit card transactions

Catering Terms & Conditions

• All care is taken by our staff to minimise the risk of injury. However, it is the responsibility of the client to ensure that children are properly supervised and all guests and visitors kept from kitchen, cooking, food, and potentially hazardous areas
• All care is taken to supply allergen-free products on request, however, we cannot fully guarantee that our product is completely allergen-free nor take responsibility for injury incurred as a result of someone consuming a product that they are allergic to
• All equipment hired is the responsibility of the client and all breakages and losses are charged at cost
• Adequate facilities are to be available to ensure the delivery of the chosen menu to our high standards including – working oven, stove top, cleared benches, power & hot & cold running water (we are able to provide a makeshift kitchen if required including kitchen marquee, tables, oven and other required equipment)
• Public risk insurance is the responsibility of the client
• An additional fee may be charged for venues with difficult access
• Parking space is to be provided for catering van and any parking costs are to be reimbursed
• A 30% non-refundable deposit of the invoice value is payable on booking your function
• Total payment due is the price per head times the total number of guests on your menu or any increase in numbers given over the phone at a later date or that attend the function – whichever is greater
• An additional surcharge of 10% for Sundays and 15% for Public Holidays applies to the total invoice value
• Credit card fee of 1.5% applies to credit card transactions
• Final payment by credit card is automatically processed five business days prior to the function date. Direct deposit, cheque, or cash payments are to be deposited seven days prior to function date